Job Description

Job Description

Job Description

Charlotte Uptown: Hilton Garden Inn and Hampton Inn by Hilton

What Makes a Dual Hotel Sales Manager with McKibbon?

As a key member of the hotel team, the Dual Hotel Sales Manager has influence and accountability for the revenue generation of the properties assigned. Reporting to the Director of Sales, the Dual Hotel Sales Manager will be responsible for maintaining the highest level of competencies to help the properties achieve their business goals while embracing the McKibbon Guiding Principles.

A Day in the Life of a Dual Hotel Sales Manager:

• You will be responsible for sales and revenue generation for the properties assigned.
• Proactively identify and qualify target accounts, based on deployment. 
• Prospect to set appointments/joint appointments/tours, based on deployment. 
• Research and qualify leads assigned, based on deployment. 
• Enter all sales activities into Delphi (traces, lost business, groups, and prospecting calls). 
• Create and maintain group and function schedules. 
• Check emails and voicemails daily with appropriate prompt response.
• Participate in Daily Sales Stand-Up.
• Participate in Weekly Sales Meeting.
• Review Delphi trace manager daily.
• Review assigned hotel(s) in-house guest ledger/arrival list.
• Greet all assigned in-house meetings.
• You will maintain positive relationships with the management company, property owners, and clients.
• You will support guest experience and satisfaction in all operations.
• You will act as a face of the properties by being actively involved in the local community.
• You will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brands and company.
• You will be involved in the STR report critique and contributing to the month end report.
• You will train on all McKibbon procedures that relate to sales, including systems and processes as directed by supervisor, and implement them in your daily duties. 
• Attend sales training as recommended by your general manager or Director of Sales.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

• Associates/Bachelor ’s degree preferred, not required.
• 1-year minimum experience in hotel sales preferred.
• Preferred experience with major brands such as Marriott, Hilton or Hyatt.
• A proven track record of meeting sales goals.
• Ability to actively support operational teams.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. 
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. 
• The ability to understand revenue management decisions and how they impact market share.
• The ability to conduct proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.
• Computer Skills: Word, Excel, PowerPoint
• Experience with Delphi Standard or Delphi FDC - highly desired
• Must be able to work independently and simultaneously manage multiple tasks.
• Strong organization and presentation skills.
• Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds. 
• Ability to solve complex problems and creating a productive sales environment.
• Ability to ensure that hotel policies, procedures and brand standards are followed.
• Maintain a high level of professionalism, trust and responsibility.
• Demonstrate exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
• Must excel in high-pressure, fast-paced environments.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision  
• Life insurance 
• Pet Insurance
• Short and long-term disability 
• Paid time off and holidays 
• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program 
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Wellbeats APP to support physical and mental wellness

Personal Wellness: All Associates

• Fundraising matching funds program 
• Team volunteer opportunities 
• 24/7 chaplain services 
• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply

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