Job Description

Manager, Facilities & Operations at Fidelity Investments summary:

The Manager, Facilities & Operations leads the delivery of amenities and hospitality services to create a vibrant workplace experience for Fidelity associates and visitors. They oversee vendor management, food and beverage, fitness and wellness programs, and support corporate real estate initiatives across regional sites in Durham, NC and Jacksonville, FL. This role requires strong leadership, customer service expertise, and the ability to collaborate across teams to ensure a safe and productive environment.

Manager, Facilities & Operations

The Role

Are you passionate about customer service? Do you have an interest in real estate? Do you thrive when leading people and building relationships? If so, Fidelity Real Estate is seeking a Manager of Facilities & Operations to join our team!

In this role your primary responsibility will be to provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services.

You will provide vendor oversight and deliver on the strategy that is set for food and beverage, fitness and wellness programs. You will also support multifaceted real estate product and service initiatives.

This role is in Durham, NC and has regional responsibilities and personnel in Durham, NC and Jacksonville, FL. This team of on-site associates is highly visible and readily available to respond to associate needs.

The Expertise and Skills You Bring

• Undergraduate degree or relevant experience.
• Proven track record in hospitality or customer service field is required.
• Corporate real estate knowledge desired, particularly in building operations.
• Familiarity with the financial services industry is valued.
• Experience developing a team.
• Experience with vendor management, including performance accountability, contract compliance and risk management.
• Proficiency with Microsoft Office.
• Excel at meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor.
• Excellent communication and listening skills and an ability to influence others.
• Direct a team focused on delivering quality services that enable the success of Fidelity businesses.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic.
• Apply innovative thinking to tackle problems.
• Proactively find opportunities to improve, seek feedback, track issues for resolution, and measure engagement efforts.
• Partner with other real estate teams to align on priorities, develop and implement regional programs and projects.
• Cultivate key partnerships with Security, Technology and other groups to collectively ensure that business needs are met.

Other Requirements

• Role is on-site 100%.
• Periodic travel required.

Note: Fidelity is not providing immigration sponsorship for this position ​

The Team

Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. The Facilities & Operations team manages more than 7 million square feet of space in the United States and overseas and ensures a safe and productive environment for employees while maintaining best-in-class real estate for our visitors and clients. We are customer-centric and focus on delivering solutions that meet the needs of Fidelity associates at all levels.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Keywords:

facilities management, operations management, vendor management, hospitality services, customer service, corporate real estate, team leadership, workplace experience, fitness and wellness programs, regional operations

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