Job Description

Pc Support Technician

The PC Support Technician provides on-site technical support for one or more office locations. This role demands strong customer service skills, technical proficiency, and the ability to work independently and collaboratively within a team. The ideal candidate is a motivated self-starter with a broad understanding of IT systems and a passion for solving problems efficiently.

Key Responsibilities

Issue Management & Resolution

• Diagnose and resolve hardware, software, and system issues.
• Provide timely updates to users regarding ticket status and resolution.
• Monitor and troubleshoot AV systems, including boardroom and event equipment.
• Collaborate directly with end-users to identify and resolve technical problems.
• Leverage internal knowledge bases and external resources to research solutions.
• Maintain accurate and detailed records in the ticketing system.
• Escalate complex issues to appropriate teams when necessary.

System Maintenance & Configuration

• Perform routine maintenance on desktops and laptops.
• Track and manage IT assets in accordance with company standards.
• Execute data backups and restores as needed.
• Configure hardware components such as drives, memory, network interfaces, and peripherals.
• Install and configure operating systems, patches, and third-party software.
• Support and enforce established IT standards; participate in testing new configurations.

Required Skills

Imaging and hardware setup

Troubleshooting (PC, Mac, desktop, software)

Active Directory

Help desk and ticketing systems

Software installation and configuration

Strong customer service orientation

Additional Qualifications

Communication

• Excellent verbal and written communication skills.
• Strong interpersonal abilities with a focus on user satisfaction.
• Ability to collaborate with both local and remote teams.
• Comfortable delivering training to individuals and groups.
• Proactive in sharing knowledge and solutions with peers.

Resource & Task Management

• Ability to manage multiple priorities and meet deadlines.
• Follow established procedures and documentation.
• Work effectively in a fast-paced, dynamic environment.
• Adhere to team policies and organizational reporting structures.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago, IL.

Application Deadline: This position is anticipated to close on Aug 25, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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