Job Description

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:

A Surveillance & Access Control Technician This position reports to the Deputy IT Director and works closely with IT team members, facilities & maintenance staff, site leadership, key internal stakeholders, and external partners, providing expertise and support for a variety of complex technical and network solutions. This position is a highly technical role responsible for overseeing and managing multiple competing projects, championing the modernization of agency infrastructure, and helping to define ongoing support procedures including life cycle planning for critical infrastructure, facilities, or building technologies. Additionally, this role requires hands-on physical technology work, not limited to running cables, mounting equipment, installing hardware, and assisting with infrastructure projects.

Candidates MUST be WI residents or willing to relocate to WI prior to starting the role at their own expense. This is a hybrid position, requiring extensive travel to remote sites throughout the state while driving a fleet vehicle, or when appropriate, use of a personal vehicle with expensed mileage costs.

Duration: 6/30/26 with possibility of extensions

Responsibilities:

Facilities Technology & Project Support

• Coordinate and oversee the IT related components of installation and ongoing management for agency network infrastructure, surveillance systems, access control equipment, fire or security systems, building automation controls, VoIP systems, etc.
• Coordinate and assist with technology setups for new locations, renovations, and infrastructure upgrades.
• Manage external vendors or contractors performing system installations and integrations.
• Frequent travel to WHS and partner locations attending and providing technology expertise in support of numerous Facilities or IT led projects.

Network & Physical Infrastructure Support

• Install, terminate, and maintain network cabling, fiber, and structured wiring for network and facilities technology.
• Perform patching and connectivity troubleshooting at network closets and workspaces.
• Identify network performance issues, coordinate with external network service providers, and submit service requests as needed.
• Support the setup, relocation, and maintenance of networked hardware, including workstations, access points, and facility technology endpoints.
• Assist with physical infrastructure projects, including wiring for security cameras, door access systems, life safety equipment, and audiovisual (AV) installations.
• Frequent travel to remote WHS locations for infrastructure support or installations

Business IT System Technical Support & Collaboration

• Support audiovisual (AV) systems and web-conference technologies in meeting rooms, public areas, and event spaces across WHS locations throughout the state.
• Respond to technical requests related to network infrastructure, AV systems, point-of-sale systems, and other facilities technologies.
• Troubleshoot hardware and software issues, escalate complex problems as needed.
• Work with external service providers to escalate and resolve complex technical issues.
• Provide user education and training including the creation of user guides, FAQ, and SOP documents while championing the adoption of new technologies or software applications
• Maintain documentation including standard operating procedure (SOP) documents, cabling layouts, network drop records, infrastructure maps, and system configurations.
• Collaborate with IT leadership and senior technicians on creation of roadmaps for infrastructure improvements and modernization efforts.

Qualifications:

• 5+ years of experience in the following:
• Access control, surveillance, telecommunications, network infrastructure, life-safety, or building automation technology and systems.
• Experience supporting, installing, and designing surveillance or access control systems.
• Experience in network cabling, structured wiring, and physical technology installations.
• Valid driver's license and ability to travel statewide.
• Ability to lift up to 50 lbs. and access mechanical spaces as needed.

Nice to have:

• Experience with state, local, or federally funded IT infrastructure projects
• Experience with Avigilon, Exacq, and Axis
• Experience with Software House C•CURE 9000
• Experience with integrating facilities systems with IT network services

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