Customer Experience Technical Consulting Engineer
The Cisco CX Technical Assistance Center (TAC) sets the Global Standard for support excellence, and Cisco consistently places tops in best places to work. Our Technical Consulting Engineers are the Core to our mission - being the reason customers continue to choose Cisco! We combine the power of our engineers with Cisco Analytics, IC, AI, and extensive training to enable your success and customer satisfaction. We work closely with our Cisco Engineering, Sales, Partners, and Services teams to advocate for our customers and continuously improve. You will be part of a team that cares about our customers, cares about your development, enjoys having fun, supports each other, and learns from each other.
The Technical Consulting Engineer Role
As Technical Consulting Engineer (TCE), you will:
* Provide expert-level technical support for Cisco Internet of Things (IOT) products (CyberVision, Field Network Director, IoT Operations Dashboard, Cisco Ultra-Reliable Wireless Bridge (CURWB), Industrial Routers and Switches) as well as Cisco Spaces to Cisco customers, partners, account teams, and other internal technical support teams
* Provide advanced Solutions Support-level expertise, collaborating with other Cisco technology support teams ensuring seamless support experiences
* Receive intense and immersive training for the technologies and products we support, requiring personal dedication and lab application to master
* Stay updated on new technologies and trends in our industry, grow in your career, and become a trusted-advisor to customers and co-workers
Minimum requirements for this program:
*Completion within the past 3 years, or current enrollment with expected completion within 1 month, of a certification or degree program (e.g., Associates, Apprenticeship, Boot Camp, or Certification in a specialized program + 3 years of relevant experience, High School Diploma + 4 years of relevant experience, Bachelors + 2 years of relevant experience) or Masters + 0 years of relevant experience.
* Experience on Cisco Catalyst (IOS-XE), CCNA-level network experience L2/L3, WiFi, Security
* Strong, demonstrated troubleshooting and problem-solving skills
* Experienced customer service and soft-skills
* Ability to use Linux and CLI tools: SSH, bash, grep, ip, ping, traceroute, vi
* Use of multiple client operating systems: Windows, MacOS, Android, Apple iOS
* Basic understanding of Database fundamentals (Oracle, Postgres)
* Excellent knowledge base search skills (Google, AI-enabled tools)
Able to legally live and work in the country for which you’re applying, without visa support or sponsorship.
* This role is a hybrid position, requiring in-office attendance a minimum of 2 days per week at our Richardson, TX office. Candidates must also reside within 50 miles of the Richardson site. Periodically, such as US Cisco Holidays and/or Weekend Day(s), an alternative shift schedule in a rotational arrangement (with additional compensation) may be required.
Desired Skills:
* Experience configuring and troubleshooting location tracking applications (CMX / Cisco Spaces)
* Experience in Network Management applications (PI, DNAC / Catalyst Center)
* Field Network Director (FND), Edge Computing (IoX) or Embedded Event Manager (EEM)
* CCNA, CCNP
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
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